Steelton Highspire

ConnectWise is investigating recent attempts of unauthorized access associated with the ConnectWise Cloud Backup environment. Upon detecting this threat, we promptly initiated our incident response procedures. Containment measures are in place, and our investigation continues. At this time, there is no indication that partner backup data has been accessed. Our engineering teams are continuing to explore the nature and scope of the issue. Our investigation is ongoing, and we will provide additional information as appropriate. We appreciate your patience while we work through this process. Indicators of Compromise (IOCs) The following indicators have been associated with the reported suspicious authentication activity . Source IP Address 144.172.64.128 Observed User Agents Python-urllib/3.12 python-requests/2.31 These indicators are provided transparency to assist with security monitoring and investigation. Their presence alone does not establish unauthorized activity or confirm compromise.

We are currently investigating an issue affecting Insights, where document import and OCR processing may be delayed or unavailable for some customers. The team is actively working to restore full service as quickly as possible.

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

Most previously delayed conversation messages have been processed, but some historical messages remain missing and recovery is not yet complete. We paused the historical message recovery process after it caused delays in another part of the service. Those additional delays have now cleared, and our engineers are developing a revised approach to resume recovery while protecting service stability. We currently do not have a revised completion time; however, we will share further update once the revised recovery plan and timeline are confirmed. We apologize for the continued disruption.

Scheduled maintenance is currently in progress. We will provide updates as necessary.