Update - Tunnel-based Connectivity The Stockholm (STO1.EDC) data center has been taken Out of Rotation (OOR) due to node instability. All client connections have been automatically redirected to the alternate data centers. During the failover process, customers may have experienced brief connectivity interruptions.Our engineering team is actively working to restore full service and stability. Updates will be provided as soon as new information is available. Jan 23, 2026 - 13:08 UTC
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KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at help@connectwise.com.
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Investigating - We are currently investigating this issue. Jan 22, 2026 - 23:31 UTC
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Update - We continue to observe latency in SMS and MMS delivery reports sent from a subset of Twilio phone numbers in Australia to network subscribers, specially during the peak traffic between 14:00 until 20:00 PST. However, the actual SMS and MMS are being delivered on time.For the SMS and MMS from network subscribers to a subset of Twilio phone numbers in Australia, we are observing delivery delays.We have identified that the primary cause of this latency is an ongoing undersea cable fault. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available. Jan 23, 2026 - 00:29 PST
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[Umbrella/Secure Connect] - Throughput decreased in STO1.EDC for SLVPN tunnels - Stockholm
Cisco Umbrella
DocuSign
SMS and MMS Delivery Delays To and From a Subset of Twilio Phone Numbers in Australia
Twilio
StatusGator