Investigating - Customers may be experiencing delays with receiving Email notifications, these notifications will eventually process but our engineering teams are currently engaged and are investigating this delay. Nov 19, 2025 - 23:17 UTC
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Investigating - We are currently investigating this issue. Nov 19, 2025 - 21:26 CET
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Monitoring - We are observing recovery in SMS delivery delays when sending messages to Africell network in Angola. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available. Nov 20, 2025 - 04:54 PST
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We are aware of an issue affecting conversations and reviews from November 12th onward, which were not appearing in the Zendesk QA environment. Ticket Imports have been re-enabled, and we are closely monitoring the backlog processing to ensure full recovery. We apologize for any inconvenience this may have caused and appreciate your patience and understanding.
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Twilio
Some conversations and reviews from Nov. 12, 2025 onwards are unavailable in Zendesk QA
Zendesk
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